How to Unlock a Record in Temenos T24 BrowserWeb?

As always it is tricky to unlock a record in T24 BrowserWeb.

When you get:

LOCKED BY INGRESO NO EXISTE

you can use the following steps to unlock:

1. Enter RECORD.LOCK L
   
2. Search for your locked record on the %RECORD.LOCK enquiry screen. Eg. @ID CT CUSTOMERID. Then click on the record “FBNK.CUSTOMER$NAU.CUSTOMERID“.
3. It will appear on the RECORD.LOCK Version. Add a V and a space in the front so it will be like “V FBNK.CUSTOMER$NAU.CUSTOMERID“. Press Enter.
4. Click on the Play icon.
   
5. You will get a TRANSACTION COMPLETE acknowledge message.

Cheers,